Moad's CV

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Moad Bamoula

MOUAD BAMOULA

Deroua

Profile summary

Operational Agent with 4 years of experience across 1 organization. Skilled in terminal-wide exploitation, arrival and departure logistics, and multi-terminal information delivery. Communicates fluently in Arabic, English, and French to assist international passengers and coordinate real-time solutions with terminal authorities.

Career highlights

Airport Operational Management: Managed operational functions across departure and arrival areas, overseeing terminal workflows and passenger logistics while coordinating real time solutions with terminal authorities.

Passenger Logistics and Flow: Handled complex passenger logistics through security, boarding gates, and passport control, enforcing terminal protocols with firm authority in high pressure queue environments.

Information and Orientation Delivery: Provided specialized guidance to international passengers by clarifying airport procedures, documentation requirements, and flight data in professional English.

Safety and Terminal Support: Supported terminal operations by identifying and reporting safety hazards while assisting in high traffic flow management within a aviation environment operating 24/7.

Key skills

TechnicalRapid Problem Solving
ProfessionalTerminal-Wide Exploitation Arrival/Departure Logistics Flow Optimization Multi-Terminal Information Delivery Conflict De-escalation Intercultural Relations Safety & Security Awareness Passport Control Protocol Airport Regulations Situational Awareness Adaptability Emotional Intelligence Information & Orientation Agent May 2022 – Nov 2024 transit clarifying airport procedures documentation requirements and flight data in professional English management time within a fast-paced 24/7 aviation environment
SkillsProvided specialized orientation and guidance to international passengers to facilitate efficient terminal Served as the primary point of information Supported terminal operations by identifying and reporting safety hazards and assisting in high-traffic flow Full-Terminal Operational Expertise: Gained a comprehensive understanding of airport logistics by managing operations in both Arrival and Departure zones across all terminals Mastered the ability to manage impatient or non-compliant travelers— particularly at passport control—using calm authority to maintain order Cross-Functional Coordination: Skilled in working between various airport departments (Security, Maintenance, and Ground Handling) to ensure seamless exploitation

Professional experience

Airport Operational Exploitation AgentNov 2024 - Present
Armonia Facilities / Mohammed V International Airport

Manages operational functions across departure and arrival areas, overseeing terminal workflows and passenger logistics. Coordinates real-time solutions with terminal authorities to maintain efficiency.

  • Executes exploitation tasks across all airport terminals.
  • Manages complex passenger logistics through security, boarding gates, and passport control.
  • Coordinates real-output solutions for operational bottlenecks across the entire airport ecosystem.
  • Enforces terminal protocols with firm authority and diplomacy in high-pressure queue environments.
Information & Orientation AgentMay 2022 - Nov 2024
Armonia Facilities / Mohammed V International Airport

Delivered specialized guidance and orientation to international passengers at Mohammed V International Airport, clarifying terminal procedures, documentation requirements, and flight data in professional English.

  • Served as the primary point of contact for passengers to facilitate efficient terminal transit and answer inquiries.
  • Identified and reported safety hazards while assisting in high traffic flow management to support terminal operations.

Education

DEUGJan 2019
Ben M’Sick Faculty of Letters and Humanities, Hassan II University of Casablanca

English Studies

High School Diploma (Baccalauréat)Jan 2012
Al Zuhur Al Mutahida Private School

Languages

Arabic · Professional

English · Fluent

French · Professional